Job Boardly Terms of Service
Version 1.1 — Effective as of 21 October 2026 for new customers, and for existing customers from when they move to a plan that includes messaging; 21 November 2026 for all other existing customers
Welcome to Job Boardly! These Terms of Service set out your rights and responsibilities when using our platform. By accessing or using Job Boardly, you agree to these terms.
If you’re using Job Boardly on behalf of a company or other legal entity, you’re agreeing to these terms for that entity.
1. Who We Are
Job Boardly is operated by Glacier Systems Pty Ltd (ABN 47 687 105 184), an Australian company based in Brisbane. When we say “we”, “us” or “Job Boardly”, we’re referring to that company. When we say “you”, we mean the individual or entity using our Services.
2. Our Services
We provide a software-as-a-service (SaaS) platform that enables you to create, manage, and publish custom job boards. This includes related tools, integrations, and support (the “Services”).
Our platform is designed to be easy to use — no coding required. Just sign up, pick a plan, and get started
Support. We provide support by email and chat. Where your plan includes priority support, your requests are handled ahead of requests from plans that do not include it. We aim to respond promptly, but we do not guarantee a particular response or resolution time.
3. Eligibility and Accounts
To use Job Boardly, you must:
- Be at least 18 years old
- Create an account using accurate, complete information
- Use the platform in accordance with applicable laws (including privacy, anti-discrimination, spam, and employment advertising laws)
You’re responsible for all activity under your account. Please keep your login credentials secure and notify us immediately if your account is compromised.
4. Subscriptions, Billing and Cancellations
Job Boardly operates on a subscription basis, with monthly and annual plans. Lifetime plans are no longer available for purchase but remain honoured for existing subscribers under their original terms.
4.1. Plans and Fees
Your subscription details (plan, pricing, features, usage limits, monthly credits and billing cycle) are outlined on the Billing page in your dashboard, on our pricing page, or in your custom order form. All prices are listed in USD unless otherwise specified.
You can move to a higher or lower plan at any time from your dashboard. The change takes effect straight away, and the difference in price for the rest of your billing period is adjusted on your next invoice. On a lower plan, the features and limits of that plan apply, as described in Section 7.4.
4.2. Billing
- Subscription fees are payable in advance.
- Payments are securely processed via Stripe.
- By subscribing, you authorise us to charge your saved payment method for recurring fees.
4.3. Renewals and Cancellations
- Monthly and annual subscriptions automatically renew unless cancelled before the end of the current term.
- You can cancel your subscription at any time via your dashboard. Cancellation takes effect at the end of the billing period.
- No pro-rata refunds are provided unless required by law.
4.4. Pricing Changes
We may update our pricing from time to time. We will provide at least 30 days’ notice of any price change via email or your dashboard. You will be given the option to cancel before any new fees apply.
4.5. Upgrades for lifetime plans
If you hold a lifetime plan, you can add a paid upgrade to a higher plan for your job board from your dashboard. An upgrade is a monthly or annual subscription and is subject to this Section 4. If you cancel it, your job board returns to what your lifetime plan includes.
4.6. Changes to plans
We may change the features, usage limits or monthly credits included in a plan from time to time. If a change reduces what your current plan includes, we will give you at least 30 days’ notice via email or your dashboard before it applies to you, and you may cancel before it takes effect. Changes that add to a plan can take effect immediately.
5. Credits
Job Boardly offers a credits system for use with specific platform features. Subscription plans include a monthly amount of credits (Section 5.7), and you can also purchase credits separately from your subscription plan.
5.1. What credits can be used for
Credits may currently be used for:
- Job imports — importing job listings via the Job Boardly aggregator and job backfiller features
We may make credits available for additional features in the future. Any such changes will be communicated via your dashboard or by email.
5.2. Purchasing credits
Credits are purchased on a one-off basis through your dashboard. All purchases are processed securely via Stripe. The number of credits and the applicable price will be clearly displayed before purchase.
5.3. Non-refundable
All credit purchases are final and non-refundable. We do not offer refunds or credits for unused, partially used, or expired credits, except where required by applicable law.
5.4. Expiry
Credits expire 12 months from the date of purchase. Credits purchased before an expiry policy was in effect do not expire.
5.5. Non-transferable
Credits are tied to the account on which they were purchased and may not be transferred to another account.
5.6. Pricing Changes
We may update the price of credits from time to time. We will provide at least 30 days’ notice of any price change via email or your dashboard. Price changes apply only to credits purchased after the change takes effect — credits already purchased are unaffected.
5.7. Monthly plan credits
Monthly and annual subscriptions, and paid upgrades to a lifetime plan, include an amount of credits each month, as shown for your plan under Section 4.1 (“plan credits”):
- Top-up, not accumulation — at the start of each month, and when your plan renews or moves to a higher plan, your plan credits are topped up to your plan’s monthly amount. Unused plan credits do not carry over on top of the next month’s amount, and a top-up never lowers your balance.
- Per job board — each job board receives the monthly amount for its own plan, and those plan credits can only be used on that job board.
- Order of use — plan credits are used before purchased credits.
- Expiry — plan credits do not expire, but are no longer topped up once your subscription ends.
- No cash value — plan credits have no cash value, are not refundable, and cannot be exchanged or transferred.
6. User Content
You own all content you or your users upload to your job board — including job posts, logos, board branding, and company profiles (“Customer Content”). Job listings that Job Boardly supplies to your board through the Job Backfiller or the Job Aggregator are not Customer Content, and are dealt with separately below.
Backfilled and aggregated listings. The following applies to job listings that reach your job board through the Job Backfiller or the Job Aggregator.
Job Backfiller. Backfilled listings are licensed to Job Boardly by third-party data providers and made available to you under that licence, for publication on your Job Boardly-hosted job board only. They are not Customer Content and you do not own them. You acquire no ownership of the listing data and no licence in it beyond the right to publish it on your job board as set out below. Job Boardly retains responsibility for holding the rights necessary to supply them to you.
You may publish, filter, categorise, and display backfilled listings on your job board, and market your job board using them.
You may not resell or redistribute backfilled listings. In particular, you may not: (a) resell, syndicate, or otherwise redistribute the listing data as a standalone dataset, feed, or export; (b) use it to create, enhance, or structure any database for resale or distribution; (c) supply it to any third party for that party’s own use, including any party offering competing job data products or services; or (d) use it for any unlawful, infringing, defamatory, or misleading purpose. These restrictions survive termination of your subscription, and on termination you must cease publishing the listings.
Job Aggregator. Aggregated listings are imported from the sources you nominate, such as company career pages and applicant tracking system feeds. They are not licensed to you by Job Boardly. You are responsible for having the right to import, publish, and display listings from each source you configure, and for removing a source where the operator of that source objects.
Both features. Listings supplied through either feature are compiled by automated means and are provided without warranty as to accuracy or currency. If an employer or source objects to a listing appearing on your board, unpublish it. For backfilled listings, also notify us at hello@jobboardly.com so that we can address it with the data provider.
You grant us a limited licence to host, display, and use that content as needed to provide the Services.
You’re responsible for:
- Ensuring your content complies with all applicable laws
- Having the right to use any content you publish
- Not posting offensive, misleading, or illegal content
We reserve the right to remove content that violates these terms or applicable laws.
7. Fair Use and Platform Limits
To ensure quality for all users, we may apply reasonable limits on excessive usage (e.g. storage, traffic, or API calls). You agree not to abuse the service by:
- Creating spam job boards
- Scraping or harvesting user data
- Reverse engineering, reselling, or disrupting our platform
7.1. Content moderation
We review content on the Job Boardly platform to ensure compliance with these Terms and applicable law. Our approach includes:
- Human review — reports of prohibited or illegal content are assessed by our team
- Automated checks — we may use automated systems to detect spam, malicious content, or other clearly prohibited material
- Removal — content that violates these Terms or applicable law may be removed without prior notice
- Account action — repeated or serious violations may result in suspension or termination under Section 13
To report content you believe to be illegal or in violation of these Terms, contact us at hello@jobboardly.com.
7.2. Ranking and algorithmic systems
The Job Boardly platform includes features that affect how content is ordered or displayed on job boards built using our platform:
- Paid listing boosts — board operators may offer employers the ability to pay to promote their job listings above other listings. Boosted listings are displayed more prominently and are labelled as “Promoted” or “Sponsored” on the job board.
- Default ordering — non-boosted listings are displayed in reverse chronological order (most recent first) unless a board operator configures an alternative ordering.
7.3. Digital Services Act
Job Boardly qualifies as both a hosting service and an online platform under Regulation (EU) 2022/2065 (the “Digital Services Act” or “DSA”).
For transparency, our DSA information is published separately at Digital Services Act Compliance. It sets out our single point of contact for recipients of our services and for EU authorities (Articles 11 and 12), our EU legal representative appointed under Article 13, the mechanism for reporting content you believe to be illegal (Article 16), our commitment to report information indicating a criminal offence involving a threat to life or safety (Article 18), and our position on transparency reporting (Article 15). That page is provided for information and does not form part of these Terms.
Our obligation to give you a statement of reasons where we act against your account or your content (Article 17) is set out in Section 13.2 below.
7.4. Plan limits
Each plan has usage limits, such as the number of team members, active jobs, job alert subscribers and job seeker profiles, as shown for your plan under Section 4.1. Team members include the account owner. Your Billing page shows your current usage against each limit.
When your job board reaches a limit, nothing that already exists is deleted, unpublished or unsubscribed. Instead, until your job board is back under the limit or you move to a higher plan:
- Team members — you cannot invite more team members
- Active jobs — job imports (including the Job Backfiller, Job Aggregator, CSV, XML and direct imports) pause, and unpaid jobs published through our API are refused. Jobs posted by you, your team or employers still go live, and count towards the limit
- Job alert subscribers — people can still sign up, but new subscribers do not receive job alerts until there is room
- Job seeker profiles — new profiles are held and cannot be approved until there is room. Job seekers can still apply to jobs
We may set a different limit for your job board where we agree it with you, or where your job board was already above a limit when that limit first applied to it. In that case your Billing page shows the limit that applies.
Lifetime plans. Plan limits do not take away anything your lifetime plan included when you bought it. Otherwise, the limits shown on your Billing page apply.
7.5. Headless API
Where your plan includes it, the Headless API makes your job board’s published content available in a machine-readable format, for display on other websites and apps. It is subject to this Section 7, and we may apply rate limits to it. You are responsible for where you use it and for how content from it is displayed. If a website or app that uses it collects personal data, such as job alert sign-ups, make sure that website or app shows a privacy notice that covers that collection.
8. Third-Party Services
Job Boardly integrates with and relies on third-party tools including Stripe (payments), Intercom (customer support), Loops (email communications), and infrastructure providers listed in our Sub-processor List. These services have their own terms — we’re not responsible for their availability, performance, or security.
9. Privacy and Data
We handle personal information in accordance with our Privacy Policy.
When you use Job Boardly’s paid services, you are the data controller for personal information collected from your job board users (job seekers, employers, and applicants), and we act as your data processor in storing and handling that data on your behalf. The one exception is the limited messaging safety processing described in Section 10.7, for which we act as an independent controller. By subscribing to a paid plan, you also agree to our Data Processing Agreement (“DPA”), which forms part of these Terms and governs the processing of personal data in connection with the Services.
You agree to comply with applicable privacy laws when using Job Boardly, including (where applicable) the Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR), the UK GDPR, and any other privacy laws that apply in your jurisdiction or to the personal data you process through our platform.
Cookies and consent management. Job Boardly provides a Consent Management Platform (CMP) on your job board to help you obtain and demonstrate visitor consent for cookies and similar technologies in line with the ePrivacy Directive, GDPR, the UK PECR, and applicable US state privacy laws. You agree:
- Not to disable, bypass, modify, or interfere with the CMP or its script-blocking behaviour, whether through custom code, theme modifications, or otherwise
- That you are responsible for the lawfulness of any third-party tracking technologies you integrate via the CMP (including Google Analytics, Google Tag Manager, Meta Pixel, LinkedIn Insight Tag, TikTok Pixel, Microsoft UET, and similar tools), and for obtaining any further consents or providing any further notices that the law in your or your visitors’ jurisdictions requires for those specific tools
- To classify each integration into the correct consent category (Functional, Analytics, or Marketing) when registering it in the CMP
- That you remain the data controller for visitor consent records held on your behalf, and may export or delete them at any time via your operator dashboard
10. Messaging
10.1. What messaging is
Job Boardly includes a messaging feature that lets an employer and a job seeker exchange messages about a specific job application on your job board. Conversations are started by the employer, or by either party where your board’s settings allow it. Messages are text only. Messaging does not currently support file attachments.
Messaging is available on eligible plans, and you can switch it on or off for your job board in your dashboard. Switching messaging off stops new messages from being sent. Existing conversations stay readable to the people in them, and remain subject to the retention and deletion rules in Section 10.6.
10.2. Your responsibilities
Messages are exchanged between users of your job board. They are personal data for which you are the data controller under Section 9 and our DPA. You are responsible for:
- Choosing how long conversations are kept on your job board (see Section 10.6). Our default privacy policy for job boards describes a period of between 3 and 24 months, with 12 months as the default. If you change it, check that your privacy notice still matches
- Making sure your job board’s privacy notice describes messaging. The default privacy policy we provide for job boards does this. If you have customised yours, you need to add it yourself
- Responding to requests from your users about their messages, including requests for access to message content and to the record of who has opened a conversation
- Reviewing the reports your users file about messages on your job board, and acting on them where appropriate
- Where you charge employers for access to messaging, setting that price and the terms on which you sell it. A person who receives a message is never charged to read it or reply to it
People sometimes share sensitive information in messages, such as health information or details of a disability, even though nobody asked for it. Your privacy notice should tell your users that they do not need to share sensitive information through messaging unless it is necessary.
10.3. Acceptable use of messaging
You must not use messaging, and must take reasonable steps to ensure the users of your job board do not use it, to:
- Send unsolicited bulk or commercial messages, or messages unrelated to the application the conversation concerns
- Ask a job seeker to pay a fee, buy equipment or training, or provide bank, payment or identity-document details as a condition of being considered for a role
- Advertise a role that does not exist, or impersonate an employer, recruiter or any other person
- Harass, threaten, abuse or unlawfully discriminate against anyone
- Send malware, phishing links, or anything designed to obtain login credentials or other personal data by deception
- Collect or use personal data for any purpose other than the recruitment process the application relates to
We apply limits on how many messages and new conversations can be sent in a given period, to protect users from spam and abuse.
10.4. Safety features, reporting and moderation
- Blocking — either party to a conversation can block the other. Messages from a blocked party are not delivered.
- Reporting — employers can report a message from within their account. Job seekers can report a message using the link in the notification email they receive. When a report is filed, a copy of the most recent messages in the conversation (up to 200) is stored with the report, so that the report can still be reviewed if the conversation is later deleted.
- Automated checks — we automatically check message content for common signs of recruitment fraud, such as requests to move the conversation to another messaging app or to pay a fee. A match files a report for human review. It does not block, delay or alter the message, and no decision about an account is made automatically.
- Review — reports are available to you, and to your team members with access to them, in your dashboard. They are also available to Job Boardly. We may act on a report under Section 7.1 and Section 13, including by restricting messaging for an account or suspending it. Where we do, Section 13.2 applies.
- Spam complaints — if a recipient marks a message notification email as spam, we may stop sending message notification emails to that email address, including on other job boards built with Job Boardly. The conversation itself is not affected.
10.5. Notifications and access to message content
When a message is sent, the recipient receives an email notification that includes a short preview of the message (up to 240 characters) and a link to the conversation. These emails are sent through the email providers listed on our Sub-processor List. Replies to notification emails are not read or delivered.
Message content is encrypted at rest. We do not routinely monitor or read messages. Job Boardly staff access message content only:
- To review a report, including a report filed by our automated checks
- When you ask us for support, including where we access your account to provide it
- To investigate suspected fraud, abuse or a security incident
- Where we are required to by law
You and your team members can read a conversation through the report queue in your dashboard, and by using the platform’s account-access feature to sign in as one of your users. You must only do so for a legitimate purpose, such as providing support or investigating a report, and your privacy notice should say that this can happen.
Each time a conversation or a report is opened, we record the account through which it was opened, the time, and a partial IP address (with the last part removed). We can provide this record to you on request, to help you answer a user’s request to know who has read their messages.
10.6. Retention and deletion
- Conversations are deleted automatically once they have had no new activity for the retention period you choose in your dashboard, which can be between 3 and 24 months (12 months by default). The record of who opened a conversation is deleted with it, and is in any case not kept for longer than that period.
- When a user deletes their account, the messages they wrote are deleted and their name and email address are removed from their conversations. The other participant keeps their own copy of the conversation. When both participants have deleted their accounts, the conversation is deleted.
- Report copies are deleted 24 months after the report is resolved, or 24 months after it was filed if it is never resolved.
- When your job board is deleted, or your account data is deleted under Section 13, all of its conversations, reports and access records are deleted.
Deleting or closing a job, or deleting an application, does not delete the conversation about it. Messages are not currently included in job board data exports.
10.7. Job Boardly’s own safety processing
We handle message reports, run the automated checks described in Section 10.4, apply spam-complaint suppression across job boards, and investigate abuse that may affect more than one job board. For these purposes we act as an independent data controller, not as your processor, because we decide how they are carried out to protect everyone who uses job boards built with Job Boardly. We use the data only for those purposes. Our Privacy Policy and Section 2 of our DPA explain this.
10.8. Message content
Messages are content created by the users of your job board. Job Boardly is not a party to any conversation. We do not verify what users say in messages, and we are not responsible for any arrangement or recruitment decision made through messaging. Sections 14 and 15 apply to messaging as they do to the rest of the Services.
11. Intellectual Property
We own all intellectual property in the Job Boardly platform, including software, branding, and design. You own the content you create using the platform, other than listings supplied under Section 6.
You must not:
- Copy, reproduce, or reverse engineer our platform
- Use our trademarks without permission
12. Confidentiality
Both parties agree to keep confidential any non-public information shared under this Agreement, including technical, business, and financial information.
This obligation does not apply to information that is:
- Publicly known (not due to breach)
- Already known by the receiving party
- Required to be disclosed by law
13. Termination
You may stop using Job Boardly at any time.
We may suspend or terminate your account if:
- You breach these Terms and fail to remedy it within 14 days
- You fail to pay fees when due
- You use the platform unlawfully or in a way that harms others
Upon termination:
- Access to your job board will be revoked
- We may delete your content after a reasonable period
- You remain liable for any unpaid fees
13.1. Dormant accounts
For monthly and annual subscribers, account data is deleted within 90 days of subscription termination or expiry in accordance with our Data Processing Agreement. The following dormancy policy applies to grandfathered lifetime plan subscribers, whose accounts do not lapse.
Lifetime plan subscribers: If your account has had no activity for 24 months, we will send a warning email to your registered email address. If you do not log in within 30 days of that notification, your account and all associated data will be permanently deleted.
“Activity” includes logging in, updating your account settings, accessing your dashboard, or any other action taken through the platform.
You can prevent deletion at any time before the 30-day response window closes by logging in to your account. Once your account has been permanently deleted, we are unable to recover your data.
13.2. Statement of reasons
In accordance with Article 17 of the Digital Services Act, where we restrict, suspend, or terminate your account, or remove or restrict your content, we will provide you with a statement of reasons that includes:
- The facts and circumstances on which the decision was based
- Whether any automated tools were used in reaching the decision
- Where applicable, information about how you may challenge the decision
This statement will be provided at or before the time the restriction takes effect, unless we are prohibited from doing so by applicable law.
Applying the plan limits in Section 7.4, or a feature not being included in your plan, is not a restriction of your account or your content for the purposes of this Section.
14. Disclaimers
Job Boardly is provided “as is”. To the maximum extent permitted by law:
- We don’t guarantee uninterrupted or error-free service
- We disclaim all implied warranties, including fitness for purpose and merchantability
- We’re not responsible for third-party content, actions, or integrations
Nothing in these terms excludes your rights under the Australian Consumer Law.
15. Limitation of Liability
To the extent permitted by law:
- Our total liability is limited to the amount you paid us in the 12 months before any claim
- We’re not liable for indirect, incidental, or consequential damages — including loss of data, revenue, or opportunity
16. Changes to These Terms
We may update these Terms from time to time. If the changes are material, we’ll notify you via email or dashboard.
Where we give advance notice of a change, the updated Terms apply from the date they are published to new customers, and to existing customers from when they subscribe to or move to a plan that includes a feature the change covers. For all other existing customers, the previous version continues to apply until the effective date, and is available on request.
By continuing to use Job Boardly after changes take effect, you accept the updated terms.
17. Governing Law
These terms are governed by the laws of Queensland, Australia. You and Job Boardly agree to submit to the exclusive jurisdiction of the courts of Queensland.
18. Contact Us
Glacier Systems Pty Ltd
Email: hello@jobboardly.com
ABN: 47 687 105 184